Frequently Asked Questions - All FAQs

The Water & Sewer billing office is open Monday thru Friday from 9:00 am to 4:00 pm. If you think your bill might be incorrect please feel free to contact us at 845-355-5700, Option 5.

In many cases excessive water consumption can be attributed to a leak. Please click the link below for possible causes of high usage and tips on how to determine if you have a leak within your home.

  How to Find Water Leaks in a House

If you have a water or sewer emergency after hours, call our answering service at 1-866-947-8670.

A water meter can be defective. A water meter has an internal disc or paddles that move when water passes through them. Water then moves the wheels or the register to record the water that passes through it. When the disc or paddles wear down, due to environment or from a defect inside of the meter, it will not register correctly. Since we use meters that record only the water that passes through them, the defect will actually cause a lower water bill. A water meter will never record usage unless water passes through it. A meter can never run fast.

The Water Department is responsible for the water main, main valves and Fire Hydrants. The service line which starts at the Water Main and goes to the house is the customer’s responsibility, even if the leak is in the curb valve but is on the service line. If you have a leak on the service line, you will have to contact a plumber for repairs.

The Town of Wawayanda operates 5 water and 3 sewer districts. For the rates in your district, please click the link below.

Bills are mailed to customers quarterly in January, April, July, and October. Payment is due within 20 days without penalty, in person at the Town Hall or by mail. Bill that are paid after the due date will incur a 5% penalty on the total outstanding balance. Failure to receive a water bill does not prevent a late charge. All unpaid balances as of October 31st will be levied on the following year Town and County Tax Bill.

2015 Water & Sewer Rates  

Water and Sewer bills can be mailed or paid in person at the Wawayanda Town Hall, 80 Ridgebury Hill Road, Slate Hill, NY 10973. Please make your check or money order payable to the Town of Wawayanda
Supervisor. 

Yes, the failure to mail a statement or the failure of a property owner to receive a statement will not affect the validity of the taxes or interest prescribed by law (New York State Real Property Tax Law §922). In addition, neither the Tax Collector nor any other official has legal authority to waive statutory penalty charges. These are fixed by the Real Property Tax Law. If they are waived, the collecting officer will be personally responsible. As all records are audited by State examiners, there is absolutely no discretion in this matter. The Constitution and the law of the State mandates the procedure.

No. New York State Real Property Tax Law §925, provides as follows: “Payment of taxes by mail, when enclosed in a postpaid wrapper (envelope) properly addressed to the appropriate collecting officer and is deposited in a post office or official depository under the exclusive care and custody of the United States Post Office shall, upon delivery, be deemed to have been made to such officer on the date of the United States Postmark on such wrapper. The provisions of this section shall not apply in the case of postmarks not made by the United States Post Office. A postage meter postmark is not a postmark made by the United States Post Office and, therefore, is not within in the provisions of Real Property Tax Law §925. Payments can not be deemed timely because of a postage meter postmark date on an envelope containing a tax payment (Op. New York State Comp. 69-170).

If taxes are not received until after the due date, they are not paid until after the due date unless they fall squarely within the provisions of section 925 of the Real Property Tax Law, and the penalty must be added and collected. No Town Official or employee can waive the penalty (Op. New York State Comp. 68-626).

No. The Town has not yet entered into an agreement with a credit card processing center to enable tax payers to use any major credit card to pay their property taxes.

No. The Town of Wawayanda does not accept installment payments.